1. Who We Are

Destinova Journeys (Private) Limited is a licensed destination management company (DMC) registered in Sri Lanka under the Sri Lanka Tourism Development Authority (SLTDA). Our registered address is 30/26 Longdon Place, Colombo 7, Sri Lanka.

For all privacy-related matters, you may contact us at: sriyantha@destinovajourneys.com or +94 777 039 821.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit an enquiry or contact form on our website
• Request an itinerary, quote, or travel consultation
• Confirm and book a journey with us
• Subscribe to our newsletter or journal updates
• Communicate with us via email, WhatsApp, or telephone

The types of information we may collect include: full name, email address, telephone number, passport and identity details (for booking purposes), dietary requirements and health-related information relevant to travel, travel preferences and trip history, billing and payment information (processed through secure third-party gateways), and browser and device information collected automatically through cookies.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To prepare, present, and refine bespoke travel itineraries
• To confirm bookings, issue vouchers, and manage your travel arrangements
• To communicate with airlines, hotels, ground suppliers, and other service providers on your behalf
• To process payments and comply with financial regulations
• To respond to your enquiries promptly
• To send you relevant travel inspiration, if you have opted in to marketing communications
• To fulfil our legal and regulatory obligations
• To improve our website, services, and client experience

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing Your Information

To deliver your travel experience, we may share necessary information with trusted third-party service providers, including:

• Hotels, resorts, and accommodation providers
• Airlines and ground transportation operators
• Tour guides, naturalists, and activity providers
• Visa and immigration facilitation agents
• Travel insurance partners (with your explicit consent)
• Payment processors and banking institutions

All third-party providers are required to handle your data in accordance with applicable data protection laws. We do not authorise them to use your information for any purpose other than providing the services we have requested on your behalf.

We may also disclose your information where required by Sri Lankan law, court order, or other legal process.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We use these technologies to: remember your preferences, understand how visitors use our website, and improve our content and functionality. You may set your browser to refuse cookies, though this may affect certain features of our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. For completed travel bookings, we typically retain client records for a period of seven years in compliance with Sri Lankan commercial and tax law. Enquiry data where no booking results is typically retained for 24 months.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL technology and processed through PCI-DSS compliant payment gateways. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of any inaccurate or incomplete data; request erasure of your personal data, subject to our legal obligations; object to or request restriction of certain processing; and withdraw consent to marketing communications at any time by contacting us or using the unsubscribe link in our emails.

9. International Data Transfers

As an international travel company, some of your data may be transferred to and processed in countries outside Sri Lanka. Where such transfers occur, we ensure appropriate safeguards are in place, including contractual data protection obligations with our overseas suppliers and partners.

10. Children's Privacy

Our services are not directed to individuals under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information directly from minors. When children travel with our clients, necessary information is collected from the accompanying adult.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision appears at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

1. Definitions

"Company", "we", "us", or "our" refers to Destinova Journeys (Private) Limited, registered in Sri Lanka.
"Client", "you", or "your" refers to any individual or entity that engages the Company's services.
"Journey" refers to any travel itinerary, tour, or service designed, arranged, or provided by the Company.
"Booking Confirmation" means the written confirmation issued by the Company upon receipt of a deposit.

2. Booking and Confirmation

A booking is confirmed once the Company has received the required deposit payment and has issued a written Booking Confirmation. Verbal agreements, email enquiries, and provisional holds do not constitute a binding booking.

The Client is responsible for ensuring that all personal information provided at the time of booking, including passport details, travel dates, and special requirements, is accurate and complete. The Company accepts no liability for losses arising from inaccurate information provided by the Client.

All itineraries are subject to availability and the Company reserves the right to substitute accommodation or services of equivalent or higher standard where circumstances require.

3. Payment Terms

Deposit: A non-refundable deposit of 25% of the total journey cost is required to confirm a booking. The exact deposit amount will be stated in the Booking Confirmation.

Balance Payment: The full balance is due no later than 60 days prior to the journey's commencement date. For bookings made within 60 days of departure, full payment is required at the time of booking.

Late Payment: Failure to make balance payment by the due date may result in cancellation of the booking, with the deposit forfeited and cancellation charges applied as set out in Section 5.

Prices: All prices are quoted in US Dollars (USD) unless otherwise stated. Prices are subject to change prior to booking confirmation. Once confirmed in writing, the agreed price is binding on both parties, subject only to currency fluctuation clauses where applicable.

Currency and Banking Charges: The Client is responsible for any bank transfer fees, currency conversion charges, or payment processing fees associated with settling their invoice.

4. Inclusions and Exclusions

Each Booking Confirmation will specify in detail what is included in and excluded from the quoted price. Unless specifically stated, the following are typically excluded: international airfares, visa fees, travel insurance, personal expenditure (minibar, laundry, tips), optional activities not listed in the itinerary, and costs arising from circumstances outside the Company's control.

5. Cancellation Policy

Cancellations must be made in writing to the Company. The following cancellation charges apply to the total journey cost:

• More than 60 days before departure: Loss of deposit only
• 45–60 days before departure: 35% of total journey cost
• 30–44 days before departure: 50% of total journey cost
• 15–29 days before departure: 75% of total journey cost
• Less than 15 days before departure: 100% of total journey cost

Certain bespoke components (exclusive villa rentals, private yacht charters, specially commissioned experiences) may carry stricter cancellation terms that will be communicated at the time of quotation.

We strongly recommend all clients obtain comprehensive travel insurance to cover cancellation costs.

6. Amendments by the Client

Requests to amend a confirmed booking (change of dates, accommodation, services) will be accommodated where possible. Amendment fees of USD 50 per change apply for any modifications made after Booking Confirmation, in addition to any costs charged by suppliers. Amendments requested within 30 days of departure may not be possible and may be treated as partial cancellation.

7. Changes and Cancellations by the Company

The Company reserves the right to make reasonable changes to an itinerary where circumstances require (weather, natural events, supplier issues). Significant changes will be communicated promptly. If the Company is required to cancel a journey due to reasons within its control, a full refund of monies paid to the Company (excluding non-recoverable third-party costs) will be offered. The Company is not liable for travel costs such as international airfares or pre-arranged accommodation outside the confirmed itinerary.

8. Force Majeure

The Company shall not be liable for any failure to perform its obligations arising from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government actions, epidemic or pandemic declarations, airport closures, or other extraordinary events. In such circumstances, the Company will use best endeavours to minimise disruption and will offer postponement or credit where commercially possible, but cannot guarantee refunds for non-recoverable third-party costs.

9. Travel Insurance

The Company strongly recommends that all clients obtain comprehensive travel insurance prior to departure, covering: trip cancellation and curtailment, medical emergencies and evacuation, loss of baggage and personal effects, and personal liability. The Company does not arrange travel insurance on behalf of clients unless specifically requested, and accepts no liability for losses that would otherwise have been covered by adequate insurance.

10. Passports, Visas, and Health Requirements

It is the Client's sole responsibility to ensure they hold valid travel documents, including passports with at least six months' validity from the return date, and any required visas or entry permits. The Company may provide general guidance on visa requirements but does not accept responsibility for any Client being refused entry, or for costs arising from failure to obtain necessary documentation. The Client is also responsible for complying with health and vaccination requirements of the destination country.

11. Limitation of Liability

The Company acts as an agent in arranging accommodation, transportation, activities, and other services provided by independent third-party suppliers. The Company is not responsible for any act, omission, or default on the part of these third-party service providers, or for any injury, damage, loss, delay, or irregularity that may occur.

To the fullest extent permitted by law, the Company's total liability to any Client shall not exceed the total amount paid by that Client for the journey in question. The Company shall not be liable for indirect, consequential, or special losses.

12. Client Conduct and Responsibility

The Client is responsible for the conduct of all members of their travelling party. The Company and its suppliers reserve the right to refuse service or remove any Client from a journey whose behaviour is deemed disruptive, dangerous, or unlawful. In such cases, no refund shall be due and the Client shall bear all additional costs.

Where travel involves activities with inherent risks (wildlife safaris, water sports, hiking), the Client participates at their own risk and acknowledges that such activities may require physical fitness and carry unavoidable hazards.

13. Complaints

If the Client has a complaint during their journey, they should notify the Company's on-ground representative or emergency contact immediately so that corrective action may be taken in a timely manner. Complaints raised only after the journey's conclusion, without prior in-destination notification, may limit the Company's ability to investigate and resolve the matter. Formal complaints should be submitted in writing within 28 days of the journey's end.

14. Intellectual Property

All content on the Destinova Journeys website, including itineraries, photography, text, and design, is the property of the Company or its licensors and is protected by copyright. No content may be reproduced, distributed, or used commercially without prior written permission.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

16. Contact

For any questions regarding these Terms and Conditions, please contact: